Customer Terms of Service

Your access to and use of the Platform establishes a legally binding contractual relationship between you and Riksho.

Riksho reserves the right to amend these Terms at any time. Continued access after amendments are published constitutes your acceptance of the revised Terms.

The Platform is available to individuals legally competent to contract under the Indian Contract Act, 1872.

You must register an Account via OTP verification. You are solely responsible for maintaining the confidentiality of your account credentials and all activities occurring under your Account.

Riksho operates as a technology platform connecting Riders with independent third-party Driver Partners (Auto Rickshaw, Toto / E-Rickshaw, Bike Taxi, and Cargo / Parcel Delivery). Riksho does not own commercial transport vehicles and does not provide transportation services directly.

When you request a ride, an upfront estimated fare is displayed. A binding trip contract is formed when an independent Driver Partner accepts your request.

A complimentary waiting grace period of 5 minutes is provided at the pickup point. In-transit destination updates will automatically adjust the fare based on distance and route.

Fares are calculated based on base fare, distance traveled, and trip duration metrics. Dynamic adjustments may apply during peak demand or extreme weather periods.

Accepted payment modes include Direct Cash to Driver, Direct UPI to Driver (via QR code / UPI apps), and Riksho Coins / Promotional promo codes.

Riders may cancel rides free of charge within 2 minutes of booking acceptance. If a cancellation occurs after the driver has arrived or traveled significantly towards pickup, a standard cancellation fee may apply to compensate the driver.

Driver-initiated cancellations never attract rider fees. Any promotional coins or eligible refunds will be restored to your account.

Users must maintain courtesy and mutual respect at all times. Physical violence, verbal abuse, smoking, alcohol consumption, illicit substances, or damaging partner vehicles is strictly prohibited and will lead to account suspension.

Riksho provides 4-digit start-trip security OTPs, real-time live ride tracking, emergency contacts sharing, and emergency helpline assistance.

All software, UI designs, brand assets, logos, and trademarks remain the intellectual property of Riksho.

The Platform is provided on an 'as-is' basis. As a technology marketplace, Riksho facilitates connections between riders and independent drivers, and our aggregate liability for any direct claim arising from a trip shall not exceed the gross fare paid for that specific trip.

These Terms are governed by the laws of India. Any disputes arising in connection with the Platform shall be subject to the exclusive jurisdiction of the competent courts in West Bengal, India.