Customer Privacy Policy

By downloading, registering, accessing, or using the Riksho Platform or availing any Services, you unconditionally agree and consent to the practices described in this Policy, along with any amendments posted by the Company from time to time.

Any collection, processing, retrieval, transfer, use, storage, disclosure, and protection of your Information will be in strict compliance with applicable statutory enactments, including but not limited to the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("Applicable Laws"). If you do not agree with this Policy, please do not use or access the Riksho Platform.

You hereby represent and warrant to Riksho that:

Unless otherwise defined in this Policy, capitalized terms shall have the meaning ascribed below:

We collect personal information directly from you when you create an account, update your profile, request rides, or contact customer support:

The Information you provide includes the following categories:

Whenever you access or interact with the Riksho Platform, our systems capture operational and location data necessary for ride fulfillment:

Detailed automated data streams include:

We may receive information about you from trusted technology service providers:

Key integrations include:

Riksho processes your Information strictly for lawful, legitimate purposes connected to our mobility dispatch services:

Our processing activities include:

Riksho does not sell, rent, or trade your personal information to third-party commercial advertisers. We disclose Information strictly in the following circumstances:

Riksho may offer co-branded services, insurance add-ons, or promotional sweepstakes in partnership with reputable commercial institutions (such as financial lenders, fuel discount partners, or charity sponsors).

If you elect to participate in a co-branded program or promotion, your name and relevant contact details may be shared with the co-sponsor as disclosed at the time of entry.

The Riksho Platform may contain links to external third-party websites or services (e.g. mapping providers, insurance partners, or social media sharing widgets).

Riksho is not responsible for the privacy practices, content, or security standards of third-party platforms. We encourage you to review the privacy policies of any third-party websites you visit.

We retain your Information for as long as your account remains active and as necessary to deliver our Services.

Post-Termination Retention (180 Days): Following account deactivation, we retain trip logs, GPS coordinates, and communication records for a statutory period of 180 days to resolve pending disputes, process chargebacks, and prevent fraud.

Long-Term Financial Archival (7 Years): Tax invoices, accounting records, and payout ledger entries are securely archived for seven (7) years in compliance with Indian taxation and corporate record-keeping laws.

Anonymization: After the expiry of retention schedules, personal data is either permanently deleted from production databases or irreversibly anonymized for analytical research.

As a Data Principal under the DPDP Act, 2023, you possess comprehensive statutory rights regarding your personal information:

All Information collected by Riksho is securely stored on secure cloud database servers physically located within the territorial borders of the Republic of India.

We enforce industry-standard security safeguards including TLS encryption in transit, encrypted storage at rest, strict access controls, network firewalls, and regular security monitoring.

The Riksho Platform is not intended for or directed to individuals under eighteen (18) years of age. We do not knowingly collect or solicit personal data from children. If we discover that a minor has registered without verified parental consent, we will promptly delete the account and associated information.

If you have any questions, concerns, feedback, or legal grievances regarding the processing of your Information, please reach out to our designated Nodal Grievance Officer:

Name: Sumit Shaw | Designation: Chief Nodal & Grievance Redressal Officer | Email: grievance@riksho.com | Address: G744+2PV, Jalkal, Maheshtala, West Bengal 700141, India.

Amendments: Riksho reserves the right to modify this Policy periodically. We will notify you of material changes via in-app banner notifications or email prior to the revised Policy taking effect.