This is a legally binding electronic agreement executed under the Information Technology Act, 2000 and the rules framed thereunder.
This Partner Privacy Policy ("Policy") details the policies and procedures of Riksho ("we", "our", or "us") regarding the collection, verification, storage, and processing of personal, vehicle, and telematics data of driver and courier partners ("Driver Partners" or "you").
Compliance with these data standards is required to maintain an active commercial driving account on the Riksho Platform.
Driver KYC & Vehicle Data Collection
To comply with transport directives and ensure passenger safety, we collect, verify, and store:
Real-Time GPS Location & Dispatching
While logged into the Partner App in 'On-Duty' status, your GPS location is captured in the foreground and background to dispatch nearby ride requests, compute accurate trip routes, and ensure safety during active trips.
Data Storage & Retention
In compliance with applicable motor vehicle, tax, and IT regulations, partner KYC details, trip history, and payout records are securely retained as required by law.
Partner Data Rights & Support Contact
Partners may view and update their vehicle documents, bank details, and personal profile directly in the Partner App or by contacting partner support at support@riksho.com.
Data Privacy & Security FAQ
Quick answers to common legal, payment, data privacy, and compliance queries.
Nodal Grievance Redressal & Statutory Compliance
Pursuant to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection (DPDP) Act, 2023, please find below the designated statutory Grievance Officer details: